HOBBIQX 退款與退貨政策
HOBBIQX Return and Refund Policy
最後更新日期：2026 年 9 月 25 日
Last Updated: 25 September 2026
Overview
一、適用範圍
1. Scope of Application
本政策適用於 HOBBIQX 平台（以下簡稱「本平台」）所提供的所有付費會員方案，包括但不限於：
- 高級會員方案（HK$100／年）
- 任何未來推出之付費訂閱方案
This policy applies to all paid membership plans offered by the HOBBIQX platform (hereinafter referred to as “the Platform”), including but not limited to:
- Premium Membership Plan (HK$100/year)
- Any future paid subscription plans
本政策不適用於平台上買家與賣家之間的個人交易。該等交易由買賣雙方自行協商與處理，本平台不介入、不承擔任何責任。
This policy does not apply to individual transactions between buyers and sellers on the Platform. Such transactions are negotiated and handled directly between the parties. The Platform does not intervene and assumes no liability.
二、退款政策
2. Refund Policy
1. 高級會員方案（HK$100／年）
1. Premium Membership Plan (HK$100/year)
- 冷靜期：用戶於首次購買高級會員方案後 7 天內，若從未使用任何付費專屬功能（包括但不限於：首頁輪播曝光、影片輪播、無限訊息發送），可申請全額退款。
- Cooling-off Period: Users may request a full refund within 7 days of their first purchase of the Premium Membership Plan, provided they have not used any paid-exclusive features (including but not limited to: homepage carousel exposure, video carousel, unlimited messaging).
- 超過冷靜期：一旦超過 7 天，或已使用任何付費專屬功能，恕不接受退款。
- After the Cooling-off Period: Once 7 days have passed, or if any paid-exclusive feature has been used, refunds will not be accepted.
- 已使用回贈金：若用戶已使用隨方案附贈的 HK$120 平台回贈金，退款時將扣除已使用部分。
- Used Rebate Credit: If the user has used any portion of the HK$120 platform rebate credit included with the plan, the used amount will be deducted from the refund.
2. 重複付款
2. Duplicate Payment
若因系統錯誤導致重複扣款，請於發現後 14 天內聯絡客服，我們將全額退還重複收取的款項。
If a duplicate charge occurs due to a system error, please contact customer service within 14 days of discovery. We will fully refund the duplicate amount.
3. 未經授權的交易
3. Unauthorised Transactions
若你發現帳戶有未經授權的付費交易，請立即聯絡客服。經查證屬實，我們將協助處理退款。
If you notice any unauthorised paid transaction on your account, please contact customer service immediately. Upon verification, we will assist with the refund process.
三、退貨政策
3. Return Policy
本平台為虛擬服務與會員訂閱制平台，不涉及實體商品之寄送，因此不適用實體商品退貨。
The Platform is a virtual service and membership subscription platform. It does not involve the delivery of physical goods; therefore, physical product returns do not apply.
平台上買賣雙方之間的實體商品交易，其退換貨安排由買賣雙方自行協定，本平台不提供退貨服務，亦不承擔相關責任。
For physical goods traded between buyers and sellers on the Platform, return and exchange arrangements are agreed upon directly between the parties. The Platform does not provide return services and assumes no liability.
四、如何申請退款
4. How to Request a Refund
如你符合上述退款條件，請透過以下方式聯絡我們：
If you meet the above refund conditions, please contact us via:
- 電郵 Email：support@hobbiqx.com
- 標題 Subject：退款申請－[你的帳戶電郵] / Refund Request – [Your Account Email]
- 內容 Content：請提供你的帳戶電郵、交易編號、付款日期及退款原因
Please provide your account email, transaction number, payment date, and reason for the refund request.
我們將於收到申請後 7 個工作天內回覆，並於審核通過後 14 個工作天內完成退款程序。
We will respond within 7 business days of receiving your request and complete the refund process within 14 business days after approval.
退款將退回至原付款方式。
Refunds will be issued to the original payment method.
五、方案取消
5. Plan Cancellation
- 高級會員方案為一次性年費訂閱，不會自動續期。
- The Premium Membership Plan is a one-time annual subscription and does not auto-renew.
- 如你希望提前終止會員資格，可聯絡客服辦理，但已繳費用恕不退還（除符合上述退款條件外）。
- If you wish to terminate your membership early, you may contact customer service. However, fees already paid are non-refundable (except where the above refund conditions are met).
六、政策修改
6. Policy Amendments
本平台保留隨時修改本退款與退貨政策之權利。修改後的政策將於本頁面公佈，並自公佈日起生效。
The Platform reserves the right to amend this Return and Refund Policy at any time. Amended policies will be published on this page and take effect on the date of publication.
本平台為買賣雙方提供資訊撮合與交流的服務。買賣雙方之間的實際交易、付款、交收及售後安排，均由雙方自行協商與處理。本平台並非交易的一方，亦不介入雙方之間的爭議。然而，為維護平台交易環境，我們仍會提供必要的協助，例如身份驗證、交易確認工具及舉報機制。
The Platform provides information matching and communication services for buyers and sellers. The actual transaction, payment, delivery, and after-sales arrangements are negotiated and handled directly between the parties. The Platform is not a party to the transaction and does not intervene in disputes between users. However, to maintain a trustworthy trading environment, we do provide necessary support such as identity verification, transaction confirmation tools, and a reporting mechanism.